Refund & Return Policy – Vitamin Mirror
At Vitamin Mirror, we want you to be completely satisfied with your purchase. If for any reason you are not, our refund and return policy is here to help.
Refunds & Returns
- Our refund and return policy is valid for 30 days from the date of purchase.
- After 30 days, unfortunately, we cannot offer a full refund or exchange.
- To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A receipt or proof of purchase is required.
- Please note: Do not send your purchase back to the manufacturer.
Refund Process
- Once we receive and inspect your return, we will notify you via email.
- If your refund is approved, it will be processed and a credit will be applied to your original method of payment within a few working days.
Late or Missing Refunds
If you haven't received your refund yet:
- Double-check your bank account.
- Contact your bank or credit card provider, as processing times may vary.
- If you've done all of the above and still haven't received your refund, please contact us at:
📧 vitaminmirror25@gmail.com
📱 0308-6999111
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange your product for the same item, please contact us at:
📱 0308-6999111 (WhatsApp available)
Shipping Returns
- To arrange a return, contact us first at 0308-6999111.
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is issued, the return shipping cost will be deducted from your refund.
- Delivery times for exchanged items may vary depending on your location.
Need Help?
For any questions regarding refunds, returns, or exchanges, feel free to reach us at:
📧 vitaminmirror25@gmail.com
📱 0308-6999111 (Call or WhatsApp)